Effective Date: 01.05.2026
This Refund Policy explains the terms under which refunds may be issued for purchases made on WhereToLiveGuide.com (“Website”, “we”, “our”, “us”).
1. General Policy
All purchases of digital products and subscriptions are generally non-refundable.
By purchasing a subscription, you agree to this policy.
2. Subscription Payments
WhereToLiveGuide offers subscription-based access to premium features.
When you subscribe:
You are billed on a recurring basis (monthly or yearly)
You receive immediate access to premium content
Payments are considered final once processed
3. Cancellation
You may cancel your subscription at any time via the customer portal.
Your access will continue until the end of the billing period
No partial refunds are provided for unused time
4. Exceptions
Refunds may be granted only under the following circumstances:
4.1 Duplicate Charges
If you were charged multiple times for the same transaction
4.2 Billing Errors
If a technical issue caused an incorrect charge
4.3 Legal Requirements
If required by applicable consumer protection laws
5. No Refund Situations
Refunds will not be provided for:
Change of mind
Lack of usage
Misunderstanding of features
Failure to cancel before renewal
Dissatisfaction with subjective content (e.g., city insights)
6. Payment Processing
All payments are processed by Paddle, our Merchant of Record.
Paddle handles billing, tax, and compliance
Refund requests may be processed via Paddle systems
Paddle’s policies may also apply
7. Requesting a Refund
To request a refund, contact us within a reasonable timeframe.
Please include:
Your email address
Transaction details
Reason for request
We review requests on a case-by-case basis.
8. Processing Time
If a refund is approved:
It will be processed via the original payment method
Processing time may vary depending on your payment provider
9. Changes to This Policy
We may update this Refund Policy at any time.
10. Contact
📧 Email: info@wheretoliveguide.com
🌐 https://wheretoliveguide.com
